How ONX uses artificial intelligence, what models are involved, and what human oversight is in place.
Last reviewed: May 2026 · Contact compliance@optimalnexus.com
EU AI Act — Preliminary Risk Classification
Preliminary internal assessment indicates ONX currently operates outside EU AI Act high-risk classifications (Annex III). ONX provides commercial decision-support tools — not employment, credit, law enforcement, education, or healthcare decisions. This assessment is reviewed annually and when processing materially changes.
ICP Profile Generation
Analyses your product, market, and win/loss signals to surface ideal customer profile recommendations.
Output: Recommendations only — customer reviews and confirms
Company Discovery Scoring
Ranks discovered companies against your ICP criteria using firmographic and signal data.
Output: Priority ranking — sales team decides which to pursue
Deal Risk & Stall Detection
Identifies patterns in deal room activity indicating pipeline risk or buyer disengagement.
Output: Risk indicators and nudge suggestions — rep decides action
Asset & Outreach Suggestions
Recommends relevant sales assets or messaging based on deal stage and buyer signals.
Output: Suggestions only — rep selects and sends
Revenue Intelligence Summaries
Generates natural-language summaries of pipeline health, forecast, and team activity.
Output: Informational summaries — no automated forecast adjustments
Anthropic — Claude (Sonnet / Haiku)
Privacy policy ↗Purpose
ICP generation, signal analysis, deal recommendations, asset suggestions
Data shared
Account context, company data, pipeline signals — no raw personal data
Region / Transfer
United States (SCC covered)
OpenAI — GPT-4o (optional enrichment flows)
Privacy policy ↗Purpose
Supplementary content generation where enabled
Data shared
Company-level context only
Region / Transfer
United States (SCC covered)
Human in the loop
Every AI output requires a human to review and act. No commercial action is automated without rep approval.
Explainability
AI recommendations surface the signals and reasoning behind them so reps can evaluate quality.
Confidence limitations
AI outputs are surfaced as indicators and suggestions, not deterministic facts. Outputs should be verified.
No personal data in model prompts
Prompts sent to AI providers contain company-level context. Individual personal data is not included in inference calls.
No model training on your data
Customer data is never used to train or fine-tune AI models by ONX or its AI providers.
Bias monitoring
ONX monitors AI outputs for systematic bias in scoring or recommendation patterns. Issues are reviewed and corrected.
ONX AI must not be used to make or inform the following types of decisions:
Human Oversight Statement
All commercial actions within ONX remain under customer control. ONX provides decision-support insights, workflow recommendations, and pipeline signals only. No output from ONX AI constitutes a final decision. Users are responsible for evaluating AI recommendations before acting on them.