Knowledge Centre · Insights
Shorter, opinion-led pieces from the team building ONX. For the evergreen, definitional material, see the guides in the Knowledge Centre.
Workforce planning is usually a downstream scramble after the deal is signed. That's backwards. What you can hire, and how fast, should shape what sales can safely promise.
ReadEvery function has a good system, and individually they work. The problem is they don't talk, and the most expensive problems in a services business live in the gaps between them.
ReadEveryone celebrates closed-won. But in a people business the sale is the starting gun, and the questions that decide profit all begin the moment the deal lands on the teams who inherit it.
ReadAI is only as good as what it stands on. A wrong answer delivered with total confidence is worse than no answer, and the fix is knowing which inputs are measured and which are guessed.
ReadThe biggest calls your business makes happen in its least governed room, a meeting. A Decision Room gives judgement full context instead of the last slide.
ReadConfidence in most meetings is a feeling wearing a suit. Business Confidence is the opposite: composed from evidence, weighted by its quality, and honest about the one dimension that will actually stop you.
ReadAfter a year of being told AI changes everything, I've become convinced the real differentiator isn't who adopts it first. It's who learns to combine it with trust.
ReadEveryone blames wage inflation and client pricing pressure. Both are real. But the margin usually leaks somewhere quieter: in decisions made without the whole picture.
ReadA CRM tells you everything about the sale and almost nothing about the one question that decides whether it makes money: can we actually deliver what sales just sold?
ReadRecruitment people talk recruitment. Finance people talk finance. Almost nobody connects the two, and in a business where people are the product, that disconnect is expensive.
ReadEvery system promised visibility, better reporting, smarter decisions. Yet somehow most BPOs still struggle with exactly the same problems. The issue isn't the tools. It's that they don't talk.
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