ONX Operations scores the health of every client programme across nine dimensions — capacity, attrition, QA, training, escalations and more — so delivery risk is visible weeks before it bites.
Answers: Are we delivering what we sold?
Third generation, built from live programme data. A nine-dimension score per programme — talent, seats, training, attrition, escalations and more — answering “can we deliver this safely?”
Time-series SLA performance and QA scoring with critical-failure tracking across every account.
Seat utilisation, zones and equipment by site — so a 300-seat commitment is matched to real capacity.
Workforce forecasts, flight-risk groups and attrition signals that close the loop back to hiring.
Delivery Confidence is the heaviest leg of Business Confidence (40%) and appends the real delivery outcome to every Decision Outcome — the institutional memory the platform learns from.
Lawful-basis tracking, retention, DSAR handling and an in-product AI Transparency Notice — AI used as decision support only, every recommendation explainable, overridable and logged.
ONX Operations scores the health of every client programme across nine dimensions — capacity, attrition, QA, training, escalations and more — so delivery risk is visible weeks before it bites.
People businesses — BPOs, consultancies, MSPs and staffing firms — where people are the product and the sell, hire, deliver and margin functions are tightly coupled.
Delivery Confidence answers "Are we delivering what we sold?" as a live, explainable score that feeds the platform-wide Business Confidence composite.
ONX Operations is built GDPR-aligned — lawful-basis tracking, retention and DSAR handling — on EU-region infrastructure with row-level tenant isolation. A preliminary assessment places ONX outside the EU AI Act’s high-risk categories: AI is decision support only, with an in-product transparency notice and every recommendation explainable, overridable and logged.
Book a 30-minute demo — we’ll show Operations live against a programme like yours.
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