ONX Operations

See delivery risk before it becomes an escalation

ONX Operations scores the health of every client programme across nine dimensions — capacity, attrition, QA, training, escalations and more — so delivery risk is visible weeks before it bites.

Answers: Are we delivering what we sold?

What ONX Operations does

Delivery Confidence

Third generation, built from live programme data. A nine-dimension score per programme — talent, seats, training, attrition, escalations and more — answering “can we deliver this safely?”

SLAs & QA

Time-series SLA performance and QA scoring with critical-failure tracking across every account.

Capacity & seats

Seat utilisation, zones and equipment by site — so a 300-seat commitment is matched to real capacity.

WFM & attrition

Workforce forecasts, flight-risk groups and attrition signals that close the loop back to hiring.

Owns the Delivery Confidence score

One loop, not five tools

Delivery Confidence is the heaviest leg of Business Confidence (40%) and appends the real delivery outcome to every Decision Outcome — the institutional memory the platform learns from.

Built for GDPR & the EU AI Act

Lawful-basis tracking, retention, DSAR handling and an in-product AI Transparency Notice — AI used as decision support only, every recommendation explainable, overridable and logged.

Trust & compliance

Questions

What is ONX Operations?

ONX Operations scores the health of every client programme across nine dimensions — capacity, attrition, QA, training, escalations and more — so delivery risk is visible weeks before it bites.

Who is ONX Operations for?

People businesses — BPOs, consultancies, MSPs and staffing firms — where people are the product and the sell, hire, deliver and margin functions are tightly coupled.

What does Delivery Confidence measure?

Delivery Confidence answers "Are we delivering what we sold?" as a live, explainable score that feeds the platform-wide Business Confidence composite.

How does ONX Operations handle GDPR and the EU AI Act?

ONX Operations is built GDPR-aligned — lawful-basis tracking, retention and DSAR handling — on EU-region infrastructure with row-level tenant isolation. A preliminary assessment places ONX outside the EU AI Act’s high-risk categories: AI is decision support only, with an in-product transparency notice and every recommendation explainable, overridable and logged.

See ONX Operations on your numbers

Book a 30-minute demo — we’ll show Operations live against a programme like yours.

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