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the business of people.

Not blog posts. In-depth reports, handbooks and playbooks on the forces reshaping BPOs, consultancies, MSPs and staffing firms, every claim cited, every source checkable. Written to be referenced, not skimmed.

Industry report2026 Edition·42 min read

The State of Decision Intelligence for People Businesses 2026

How BPOs, consultancies, MSPs and staffing firms are being squeezed on margin, disrupted by AI, and forced to govern their decisions, and why the discipline of decision intelligence is emerging as the response.

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In the field

The Library grows deliberately. These titles are in research and writing now, published when the work holds up, not before.

  • The BPO Delivery Benchmark Report
  • The Decision Intelligence Handbook
  • The BPO Margin Leak Playbook
  • The Complete Guide to Delivery Confidence
  • The People Business Operating System

The Library is where ONX shows its work. If a report changes how your team thinks about a decision, a margin, or a delivery, it has earned its place here.

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